Refund policy
Effective Date: August 1st, 2024
Thank you for choosing Spice Isle Craft Chocolate!
We are dedicated to providing you with the finest quality craft chocolate. Please review our policy regarding returns, refunds, and exchanges below.
1. No Returns
Due to the perishable nature of our products, we do not accept returns. All sales are final in this regard.
2. Refunds and Exchanges
While we do not offer refunds, we understand that exceptional circumstances may arise. Refunds and exchanges will be considered on a case-by-case basis. To request a refund or exchange, please contact us at:
Contact: Tevon
Email: tevon@spiceislechocolateandcocoa.com
3. Request Process
To initiate a request for a refund or exchange, please provide the following information in your email:
- Order number
- Date of purchase
- Description of the issue with the product
- Photos of the product, if applicable
4. Review and Resolution
Upon receiving your request, our team will review the details and determine whether a refund or exchange is appropriate. If your request is approved, we may offer a replacement or store credit depending on the circumstances.
5. Timeframe
7Please submit your request for refunds or exchanges within 7 of receiving your order. Requests made after this period may not be eligible for consideration.
6. Exclusions
Please note that we cannot accept refunds or exchanges for products that have been opened or consumed. Additionally, personalized or custom orders are not eligible for refunds or exchanges.
7. Contact Information
For any questions or additional assistance, please contact Tevon at tevon@spiceislechocolateandcocoa.com. We are here to support you and ensure you have a positive experience with our products.
8. Policy Changes
Spice Isle Craft Chocolate reserves the right to modify or update this policy at any time without prior notice. The most current version of the policy will always be available on our website.
By making a purchase, you acknowledge and agree to the terms of this policy.
Thank you for your understanding and for being a valued customer of Spice Isle Craft Chocolate!